Version aligned with the corporate profile of AcadELTA Solutions.
1. Data Controller
AcadELTA Solutions, the unified brand of ELT Books Colombia S.A.S. and Books & Academic Services, is responsible for processing the personal data collected in the course of its academic, commercial, and digital activities. The main legal entity is ELT Books Colombia S.A.S. (NIT 901.693.694-2), headquartered in Bogota, Colombia.
AcadELTA Solutions operates in various Latin American countries, offering academic solutions, language teaching resources, digital platforms, teacher training programs, and language proficiency assessments.
2. Scope of the Policy
This Privacy Policy governs the collection, use, storage, circulation, transfer, and protection of the personal data of clients, users, teachers, students, educational institutions, suppliers, strategic partners, employees, contractors, and visitors to our physical and digital channels.
3. Personal Data We May Collect
Depending on your relationship with AcadELTA Solutions, we may collect:
Identification data
- First and last name.
- Identity document.
- Nationality.
- Professional position or role.
Contact data
- Email address.
- Telephone or mobile number.
- Physical address.
- City and country of residence.
Academic and professional data
- Educational institution.
- Academic level.
- Certifications obtained.
- Participation in courses, workshops, or events.
- Language assessment results where applicable.
Commercial and transactional data
- Billing information.
- Purchase history.
- Payment and contract information.
- Service and support requests.
Technological data
- IP address.
- Device information.
- Browser used.
- Cookies and similar technologies.
- Interactions with digital platforms and websites.
4. Purposes of Processing
AcadELTA Solutions will process personal data for the following purposes:
Provision of academic and educational services
- Manage teacher training programs.
- Administer in-person, virtual, and hybrid courses.
- Manage certifications and records.
- Facilitate access to educational platforms and digital libraries.
Commercial management
- Process institutional orders and purchases.
- Manage quotes and commercial proposals.
- Carry out billing and collection processes.
- Handle client and user requests.
Language assessments and certifications
- Register candidates for exams and assessments.
- Verify participants' identity.
- Manage results and reports.
- Issue certifications where applicable.
Marketing and communications
- Send newsletters.
- Share editorial and academic news.
- Promote events, webinars, and training.
- Conduct satisfaction surveys and market studies.
Legal and contractual compliance
- Respond to requests from competent authorities.
- Comply with tax, labor, and commercial obligations.
- Manage audits and internal controls.
5. Legal Basis for Processing
The processing of personal data will be based on:
- The consent granted by the data subject.
- The performance of contracts or pre-contractual measures.
- Compliance with legal obligations.
- The legitimate interest of AcadELTA Solutions, provided that the fundamental rights of the data subject do not prevail.
6. Sharing and Transfer of Data
AcadELTA Solutions may share information with:
- Affiliated companies and entities linked to the organization.
- Technology providers and educational platforms.
- Publishers and strategic partners.
- Certifying bodies and language assessment organizations.
- Government authorities when required by law.
Where international data transfers occur, reasonable measures will be taken to ensure adequate levels of information protection in accordance with applicable law.
7. Information Security
AcadELTA Solutions implements technical, administrative, and organizational measures intended to:
- Protect the confidentiality, integrity, and availability of data.
- Prevent unauthorized access.
- Prevent loss, alteration, or improper disclosure of information.
- Securely manage the systems and platforms used.
Nevertheless, no information transmission or storage system can guarantee absolute security.
8. Rights of Data Subjects
Data subjects may exercise the following rights:
- Know the personal data we hold.
- Request updates or corrections to information.
- Request deletion of their data where appropriate.
- Revoke previously granted authorizations.
- Object to processing in the cases provided by law.
- Request evidence of the consent granted.
- Submit inquiries or complaints related to data protection.
9. Data Retention
Personal data will be retained for the time necessary to fulfill the purposes described in this policy, applicable legal obligations, and current contractual requirements.
10. Use of Cookies and Similar Technologies
Our websites and digital platforms may use cookies and similar technologies to:
- Improve the user experience.
- Analyze the use of our digital services.
- Personalize content.
- Generate browsing statistics.
Users can configure their browser to reject some cookies, although this may affect certain functionalities.
11. Protection of Minors' Data
When AcadELTA Solutions' services involve minor students, data processing will be carried out with the corresponding authorizations from parents, legal representatives, or educational institutions, in accordance with applicable regulations.
12. Data Protection Contact
For inquiries, requests, or complaints related to the processing of personal data, you may contact:
AcadELTA Solutions
ELT Books Colombia S.A.S.
Carrera 7F No. 145-88, Office 507
Bogota D.C., Colombia
Email: infocr@eltbooks-latam.com
13. Changes to the Policy
AcadELTA Solutions may update this Privacy Policy when necessary to reflect legal, regulatory, technological, or business changes. Updated versions will be published on the organization's official channels.